Redefining Customer Experience for Today’s Demands
Customer experience is no longer just a functional layer—it’s a critical driver of customer loyalty, retention, and competitive advantage. At Vivaldi, we design experiences that align brand promise with the moments that matter most to your customers.
Whether we’re creating a future state experience map or launching a full customer experience program, our CX consultants partner with you to translate customer insights into action. We enable better customer experience outcomes by designing from the outside in—grounded in customer needs and fueled by business strategy.
What Vivaldi’s Customer Experience Consulting Services Deliver
Our customer experience consulting services go beyond surface fixes. We apply a strategic perspective to understand the full customer journey—and redesign it to unlock business growth.
We work with companies across industries to:
- Define a clear customer experience vision
- Align CX strategy to brand and digital transformation
- Identify and resolve pain points across the journey
- Improve customer satisfaction and retention
- Create experiences that drive customer value and customer lifetime value
Human-Centered Experience Design for Real Impact
At Vivaldi, experience design means crafting intentional interactions across all touchpoints—from first click to post-purchase support. It’s how we help clients build stronger customer relationships and realize tangible outcomes.
Our process includes:
- Journey mapping and opportunity identification
- Pain point resolution and gap analysis
- Cross-functional CX design sprints
- Brand alignment and voice-of-customer integration
Integrated Customer Experience Consulting
Vivaldi’s customer experience consulting integrates brand, experience, and organizational change. We help businesses design experiences that reflect brand identity, support employee experience, and inspire customer engagement.
We help clients:
- Implement scalable customer experience programs
- Build internal capabilities for continuous CX improvement
- Design cross-channel, omnichannel, and digital experience
Customer Engagement That Builds Loyalty
Customer engagement isn’t just about attention—it’s about delivering relevance at every touchpoint. Vivaldi helps brands engineer engagement that leads to happier customers, higher NPS, and increased loyalty.
Tactics we deploy:
- Trigger-based communication flows
- Behavior-driven personalization
- Customer journey mapping
- Proactive service and support planning
Building a Strong Customer Experience Program
Every great customer experience program is built on clarity, consistency, and customer centricity. Vivaldi helps organizations build and operationalize CX programs that balance quick wins with long-term impact.
We support:
- CX program governance and structure
- CX metrics and performance dashboards
- Customer feedback loops and VoC systems
- Employee engagement alignment
Connecting Experience to Business Goals
Customer experience is not a soft metric. When done right, it directly supports business goals such as revenue growth, retention, and differentiation.
Vivaldi’s CX consulting services are designed to:
- Translate experience metrics into ROI
- Build a customer experience business case
- Integrate CX with commercial strategy
Customer Centricity as a Growth Engine
At Vivaldi, customer centricity isn’t just a principle—it’s a practice. We help clients rewire their organizations to prioritize customer needs in every decision.
We enable:
- CX strategy built from customer feedback and insight
- Co-creation of experiences with real customers
- Prioritization of changes that deliver better customer experience
Customer Experience Consulting That Scales
Whether you’re piloting CX improvements in one region or scaling a global program, our customer experience consulting services scale with your ambition.
We work alongside:
- Product and innovation teams
- CX transformation leads
- Brand and marketing leaders
- Service and support functions
Why Leading Companies Choose Vivaldi
Vivaldi’s CX consultants bring deep experience in brand, design, and business. Unlike siloed consultancies or agencies, we combine strategy with execution to deliver customer experiences that create competitive advantage.
What sets us apart:
- Strategic CX vision linked to enterprise value
- Cross-functional collaboration and capability building
- Proven methodology and implementation support
- Real-world experience across industries and global markets
Unlocking the Power of CX Strategy
CX strategy is the connective tissue between customer insight, brand expression, and operational delivery. Vivaldi helps define and activate CX strategies that support better experiences and drive business impact.
Our CX consulting services enable:
- Holistic alignment of customer experience design with brand strategy
- Identification of high-impact transformation opportunities
- Activation roadmaps that empower your team to deliver
A Consulting Services Model Built Around Your Customers
We tailor our consulting services to your maturity, industry, and market dynamics. From in-depth diagnostic assessments to full-scale redesigns, Vivaldi meets you where you are.
Services include:
- CX maturity audits
- Journey mapping workshops
- Future state experience design
- CX transformation leadership support
Delivering Value Through Every Service
Everything we deliver—from insights to transformation plans—is tied to driving value. That means:
- Measurable improvements in customer experience
- Aligned employee and customer experience strategy
- Scalable CX design and governance models
Are you ready to create superior CX that aligns your brand, strategy, and operations? Let’s connect and explore how Vivaldi can help transform your customer experience from end to end.
