The Challenge
As fueling becomes less central to roadside retail due to the shift to EVs, Wild Bean Café needed to reimagine its brand and experience to remain relevant and differentiated amid growing food-for-now competition.
As fueling becomes less central to roadside retail due to the shift to EVs, Wild Bean Café needed to reimagine its brand and experience to remain relevant and differentiated amid growing food-for-now competition.
Vivaldi conducted cultural and category analysis that revealed key shifts in health, indulgence, and trust in industrial food, followed by ethnographic research with UK consumers. One brand territory was selected and evolved into a revitalized expression emphasizing Wild Bean's role in empowering people to seize the day. The team then developed F&B innovations grounded in realistic consumer scenarios.
The work produced new brand platforms, consumer-validated innovation concepts, and a clearly defined roadmap for a differentiated offering rooted in real human needs, giving Wild Bean a flexible foundation to future-proof its relevance.
Wild Bean Café engaged Vivaldi to reimagine the brand and food experience for a roadside retail context in which fueling is becoming less central as EV adoption accelerates. Vivaldi ran cultural and category analysis followed by ethnographic research with UK consumers, evolving a brand territory around empowering people to seize the day and developing food and beverage innovations grounded in realistic consumer scenarios, producing new brand platforms, consumer-validated innovation concepts, and a differentiated roadmap to future-proof relevance.
Wild Bean Café is BP’s global forecourt food and coffee brand, operating in BP service stations across the UK, Europe, Australia, and other markets. The concept offers coffee, sandwiches, and convenience food for travelers, and is a key part of BP’s retail experience alongside fuel.
Vivaldi produced new brand platforms, consumer-validated innovation concepts, and a clearly defined roadmap for a differentiated food and beverage offering rooted in real human needs. The deliverable gave Wild Bean a flexible foundation to future-proof its relevance as the BP forecourt experience evolves away from fueling.
The work started from cultural and category analysis that surfaced shifts in health, indulgence, and trust in industrial food, then went into ethnographic research with UK consumers to understand the lived experience of roadside food-for-now. The selected brand territory, empowering people to seize the day, was then evolved through innovation concepts grounded in realistic consumer scenarios rather than abstract futures, which is what made the roadmap deployable in the near term as well as defensible long term.
Forecourt retail historically attached to a short, attention-light fueling transaction, and the food and beverage offer was sized to fit inside that window. EV charging extends dwell time, changes the customer mindset, and brings more direct competition from food-for-now players who already own the convenience-meal occasion. The strategic question for forecourt food brands therefore shifts from incremental ancillary spend to whether the brand can stand as a destination in a longer, more deliberate visit.
The transferable lesson is that brands tied to a specific transaction shape have to re-examine their proposition when the transaction itself changes, and future-back strategy is the discipline that connects long-term category shifts to near-term product and brand decisions. Ethnographic research is the part that keeps the future-back work from drifting into futurism, because the innovations have to land against scenarios real consumers actually recognize.