Marketing.FWD Summit: Sharing the Keys to Customer Centricity

  • DATE: Monday, February 22, 2016
  • TIME: 10:30am - 11:00am
  • VENUE: The Westin New York
  • LOCATION: 270 W 43rd St, New York, NY 10036

Vivaldi takes the stage with long time client, American Express to share how the world’s most respected service brand creates organization-wide accountability for providing the right customer experience. Hear how Amex is redefining what it means to be ‘customer-centric’ from all aspects of their customer engagement strategy. Customer-centricity extends beyond customer service to deliver experiential marketing, enroll the organization and create a new company culture.